Page 1 | General Provisions and Acceptance Terms
These Terms of Service constitute a legally binding agreement between the user and HLGEX, applicable to the user’s access to, browsing of, or use of any products, tools, content, or related services provided by the platform. Users should carefully read and fully understand these Terms before using the platform; upon accessing or continuing to use the platform, users are deemed to have expressly agreed to all contents of these Terms and voluntarily accepted their legal binding force.
These Terms apply to all users, including individual users, institutional users, strategy users, API integrators, and any entity interacting for the purpose of providing platform services. HLGEX reserves the right to modify, update, or expand the content of these Terms from time to time based on industry changes, technological upgrades, regulatory requirements, or business adjustments.
The services provided by HLGEX include, but are not limited to, digital asset trading, asset management tools, market data display, cross-chain interaction modules, risk monitoring functions, and related intelligent services. The platform strives to maintain system security, stability, and availability to a reasonable extent, but does not guarantee that services will be available without restriction at all times and under all conditions. The platform reserves the right to change, interrupt, or restrict service content without prior notice to users.
Page 2 | User Qualifications and Registration Requirements
To use HLGEX services, users must meet the minimum age requirements stipulated by applicable law and possess full civil capacity. Users should ensure that their purpose for using the platform is legal and the source is compliant, and must not access or operate the platform in any way that violates local or international regulations.
When registering an account, users must submit necessary information according to the process, including identity verification materials, risk assessment materials, or relevant compliance documents. Users should ensure that all information is true, accurate, and complete, and update it promptly when information changes. If a user provides false, incomplete, or misleading information, the platform has the right to suspend or terminate their account privileges.
The platform implements a “one person, one account” principle to ensure the transparency and security of trading activities. Any form of account sharing, identity theft, or proxy registration is prohibited. HLGEX reserves the right to conduct further reviews during registration approval, account activation, identity verification, and subsequent use, and may refuse registration, restrict functionality, or suspend accounts based on risk management, compliance requirements, or system security needs.
Page 3 | Account Usage Guidelines
Users are solely responsible for the management of their accounts registered on HLGEX, including the proper safekeeping of passwords, private keys, two-factor authentication information, and other security credentials. Users are obligated to take reasonable measures to protect account security and avoid risks such as password leaks, device theft, and malware intrusion that could lead to asset loss. The platform is not liable for any damages caused by the user’s personal negligence.
Users must always comply with applicable laws and regulations and must not use the platform to engage in any illegal, fraudulent, money laundering, terrorist financing, market manipulation, or other improper activities. HLGEX reserves the right to monitor account activity in real time, including detecting abnormal order patterns, frequent high-risk behaviors, and abnormal cross-regional access.
If the platform discovers suspicious activity, signs of violations, or security risks, the platform may take measures including but not limited to restricting transactions, temporarily freezing accounts, suspending services, or requiring further identity verification. Users understand and agree that security monitoring measures are necessary to protect the legitimate rights and interests of all platform users and the stability of the system.
Page 4 | Platform Service Scope and Product Description
HLGEX provides services covering all core functions related to digital asset trading, including order creation, matching and execution, asset exchange, and transaction management. Users can place various orders through the platform, and the system will execute matching according to established rules, but does not guarantee that any order will be executed or will be executed at a specified price.
The platform provides users with asset custody, deposit, and withdrawal functions. Users should ensure the legality of their asset sources and comply with the platform’s verification procedures when using these services. Withdrawals may be limited by on-chain congestion, risk assessment, or technical maintenance. The platform will strive to ensure a smooth process but is not responsible for delays caused by external networks.
HLGEX provides market data, charts, in-depth data, analytical tools, and related indicators, but this information is for reference only and does not constitute investment advice, risk warnings, or a guarantee of returns. Users should determine its applicability and accuracy themselves.
HLGEX also provides multi-chain asset support and cross-chain monitoring mechanisms, but the cross-chain environment may involve smart contract risks, on-chain latency, and external system uncertainties. The platform will use a structured risk control mechanism to identify anomalies to maintain asset security and system integrity.
Page 5 | Trading Rules and Market Conduct Guidelines
When trading on HLGEX, users must comply with the platform’s published trading rules, including but not limited to order types, matching mechanisms, execution logic, and settlement processes. The platform supports multiple order types, and the system will match orders according to predetermined priorities and market conditions. Once an order is submitted, it may not be executed as expected due to market volatility, changes in market depth, or technical factors. Users must understand and accept the associated uncertainties.
The platform strictly prohibits any form of market manipulation, including but not limited to fraudulent trading, price manipulation, market manipulation, malicious pump-and-dump schemes, false orders, and abuse of vulnerabilities. The platform reserves the right to investigate abnormal activity, freeze accounts, cancel orders, or take necessary risk control measures.
Users should note that transactions may experience delays, slippage, or failures due to system load, drastic market fluctuations, network latency, or insufficient liquidity. The platform will interrupt trading, perform system maintenance, or restrict functionality when necessary and will publish relevant information when conditions permit. Users understand that such measures are necessary to maintain market fairness and system security, and do not constitute a breach of contract by the platform.
Page 6 | Risk Disclosure and User Responsibility
Digital asset trading is inherently high-risk, including but not limited to volatile prices, insufficient market depth, policy changes, and uncertainties in on-chain technology. Users should fully understand the relevant risks and possess the corresponding risk tolerance before participating in trading. The platform does not guarantee the price, returns, performance, or future value of any asset.
Users may face liquidity risks, transaction interruption risks, order execution failure risks, and delay risks due to on-chain congestion. Cross-chain assets and smart contracts also have potential vulnerabilities, attacks, or execution failures. Users should independently verify the suitability and security of cross-chain assets and smart contracts and bear all consequences arising therefrom.
During platform operation, service may be limited, delayed, or interrupted due to system failures, network attacks, hardware damage, third-party service anomalies, or force majeure events. HLGEX will strive to maintain system stability within reasonable limits, but cannot completely avoid the above situations.
Users understand and agree that participating in digital asset trading involves unavoidable uncertainties, and the platform is not responsible for losses caused by market changes or the user’s own decisions.
Page 7 | Fees, Payments, and Asset Management
When trading on HLGEX, users should understand and accept various fees that the platform may charge, including order placement and taker fees, deposit and withdrawal fees, network miner fees, and additional fees required for specific assets or services. Specific fee standards are updated regularly by the platform based on market conditions, on-chain costs, and operational needs; users should refer to the latest published fee schedule.
HLGEX does not guarantee the value of any digital asset, nor does it provide any form of investment return commitment, profit guarantee, or value support. All asset prices are determined by market supply and demand, and users should bear the market risks themselves.
The platform uses a structured custody mechanism to manage user assets and implements a verifiable reserve system to enhance transparency and asset security. In specific circumstances, such as risk warnings, legal investigations, compliance reviews, or suspected illegal activities, the platform may freeze, restrict, or delay the processing of user assets in accordance with the law. In such cases, the platform will act in accordance with the law and reasonable risk control procedures, and this will not be considered a breach of contract or infringement.
Page 8 | Security, Compliance, and Prohibited Activities
HLGEX has established a strict security and compliance framework. Users must comply with KYC (Know Your Customer), AML (Anti-Money Laundering), and CFT (Counter-Terrorist Financing) regulations when using the platform’s services. The platform may require users to submit or update their identity information to ensure compliance and transaction transparency.
For suspicious transactions, abnormal account activity, data inconsistencies, assets of unknown origin, or potential illegal activities, the platform has the right to investigate, monitor, or take restrictive measures in accordance with internal procedures or legal requirements, including temporarily freezing accounts, restricting functions, or requiring supplementary information. Users understand and agree that the platform is obligated to report serious violations to relevant authorities.
Users must not use the platform to engage in any illegal activities, including but not limited to money laundering, fraud, market manipulation, terrorist financing, identity theft, or dissemination of malicious programs. Upon discovery of such activities, the platform may take necessary measures, including account termination, asset freezing, and order cancellation.
In the event of a security incident, system threat, or compliance risk, the platform has the right to immediately take protective measures to ensure the stability of the ecosystem and the legitimate rights and interests of other users.
Page 9 | Account Suspension, Termination, and Dispute Resolution
HLGEX reserves the right to suspend, restrict, or terminate user accounts if they exhibit abnormal risks, are suspected of violations, fail identity verification, submit false information, participate in suspicious transactions, or violate these Terms of Service. The platform may take different measures depending on the risk level, including restricting trading, freezing assets, suspending withdrawals, disabling APIs, or terminating services. Such actions are intended to maintain market stability and user asset security and do not constitute a breach of contract by the platform.
Users may apply to voluntarily cancel their accounts, but must ensure that all transactions have been settled, assets have been withdrawn, and there are no outstanding compliance investigations. After account cancellation, users will no longer have access to any related data, transaction records, or service content, but the platform may continue to retain necessary records as required by law.
If a dispute arises between a user and the platform, both parties should first resolve it through negotiation or the platform’s internal processing mechanism; if negotiation fails, the dispute may be submitted to a mediation or arbitration institution designated by the platform. Users understand and accept that the platform has the final right of interpretation of these terms.
Page 10 | Intellectual Property, Privacy Policy, and Supplementary Provisions
All content on the HLGEX platform, including but not limited to interface design, graphical elements, trading systems, intelligent risk control models, data structures, algorithms, and software code, is protected by intellectual property laws. Ownership and usage rights belong to the platform or its licensors. No user may copy, modify, distribute, decompile, or use the platform content for commercial purposes without permission.
Data, comments, feedback, or other content submitted by users on the platform constitutes a non-exclusive, worldwide, and sublicensable license to HLGEX for platform operation, product improvement, security monitoring, and technical optimization, but does not involve the public disclosure of user privacy data.
The platform collects, uses, and stores user information in accordance with the privacy policy, solely for identity verification, risk assessment, system security, and compliance requirements. The platform takes reasonable technical and management measures to protect user data, but cannot guarantee the complete avoidance of unforeseen events such as cyberattacks and system failures.
The interpretation, application, and enforcement of the platform services are based on the legal framework specified by the platform, but do not include specific addresses or contact information. By continuing to use the platform services, users agree to the above terms and supplementary provisions.
